AWClub ("AWClub", "we", "us", or "our") operates the online sports betting and live casino platform accessible athttps://awclub.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or uses our Services.
This Privacy Policy (the "Policy") describes the types of personal data AWClub collects, the purposes for which we process that data, the circumstances under which we may share it, and the rights available to you as a data subject. This Policy applies to all users of the AWClub Platform, including registered Members, visitors, and prospective players.
By accessing the AWClub Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the AWClub Platform and are incorporated into this Policy by reference.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
AWClub collects personal data across several categories depending on your interactions with our Platform. The table below summarises the main categories of data we may collect:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, government-issued ID (MyKad, Passport, Driver's Licence) | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address (including city, postcode, state in Malaysia) | Registration and account management |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), transaction history, deposit and withdrawal records | Deposits, withdrawals, and KYC |
| Technical Data | IP address, browser type and version, device type and OS, session timestamps, screen resolution | Automatically upon platform access |
| Usage Data | Pages visited, games played, bet history, session duration, navigation paths, feature interactions | During active platform sessions |
| Marketing Data | Communication preferences, bonus opt-in history, promotional response data | When you opt in to communications |
| Support Data | Live chat transcripts, email correspondence, complaint records, support ticket content | When you contact AWClub support |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless required by applicable law or regulatory authority in connection with responsible gambling obligations (e.g., self-exclusion records).
AWClub collects personal data through the following means:
You are required to provide accurate and complete information during the registration and KYC processes. Providing false, misleading, or incomplete personal data may result in account suspension or permanent closure in accordance with our Terms & Conditions.
AWClub processes your personal data only for lawful, specified, and legitimate purposes. The primary purposes for which we process personal data are set out below:
AWClub processes your personal data one or more of the following legal bases:
AWClub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data only in the circumstances described below:
All third parties with whom AWClub shares personal data are required to maintain the confidentiality and security of your information and to process it solely in accordance with our instructions and applicable data protection laws.
AWClub operates internationally, and your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. Where such transfers occur, AWClub ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required under applicable data protection laws.
Safeguards employed by AWClub for international transfers include, but are not limited to, contractual data transfer agreements incorporating standard data protection clauses, compliance with applicable cross-border data transfer frameworks, and technical and organisational security measures comensurate with the sensitivity of the data transferred.
If you have questions about a specific international transfer of your personal data, please contact our Data Protection team using the details in Section 16.
AWClub retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. In practice, this means:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with AWClub's data destruction procedures, unless a longer retention period is required by law.
AWClub implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While AWClub takes all reasonable steps to protect your data, no electronic system is entirely immune to breaches. We encourage you to use a strong, unique password for your AWClub account and to enable two-factor authentication.
AWClub uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the Platform, personalise your experience, and gather analytical data about Platform usage.
The types of cookies AWClub uses are described below:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the availability or functionality of some Platform features. For detailed information about the specific cookies AWClub uses, please refer to our Cookie Notice, which is accessible via the cookie banner displayed on your first visit to the Platform.
Subject to applicable data protection laws, you have the following rights in relation to the personal data AWClub holds about you. To exercise any of these rights, please contact us using the details provided in Section 16.
AWClub will respond to all valid data subject requests within 30 days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it. We reserve the right to verify your identity before processing any request. Requests that are manifestly unfounded or excessive may be refused or subject to a reasonable fee.
The AWClub Platform may contain references to or integrations with third-party services, including payment gateway providers (such as Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and FPX) and game content studios. When you interact with these third-party services, you may be subject to their own privacy policies, which are separate from and independent of this Policy.
AWClub is not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the AWClub Platform. The inclusion of a third-party service provider in our payment suite does not constitute an endorsement of that provider's data practices beyond those activities strictly necessary for payment processing.
The AWClub Platform is strictly intended for individuals aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that we have inadvertently collected personal data from an individual under 21, we will take immediate steps to delete that data and close the associated account.
If you have reason to believe that a person under the age of 21 has provided personal data to AWClub, please contact us immediately using the details in Section 16. AWClub takes underage gambling prevention extremely seriously and cooperates fully with any investigation into suspected underage access to the Platform.
🔞 AWClub is strictly for players aged 21 and above only. If you are under 21, you must not use this Platform or provide any personal data to AWClub.
AWClub reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable data protection laws, regulatory requirements, or our internal data practices. Where material changes are made, we will provide advance notice to registered Members via email to the registered account address or via a prominent notice on the Platform.
The effective date of the most recent version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how AWClub handles your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have concerns about any changes to this Policy, please contact us via the details provided in Section 16 before continuing to use the Platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way AWClub handles your personal data, please contact our Data Protection team through the following channels:
All privacy-related correspondence is handled by our Data Protection team and is treated with strict confidentiality. We aim to acknowledge all enquiries within two (2) business days and to provide a substantive response within thirty (30) days of receipt.
For responsible gambling enquiries, self-exclusion requests, or support with deposit limits, please visit our dedicatedResponsible Gambling page or raise the matter directly with our 24/7 support team.
AWClub is committed to resolving all privacy enquiries fairly and promptly. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Privacy compliance is not just about policy documents. Here is what AWClub actively does to protect your data every day.
Every connection to the AWClub Platform is secured with 256-bit SSL/TLS encryption. Your personal data, financial transactions, and login credentials are protected in transit at all times.
Your data is accessible only to authorised AWClub personnel and veted service providers who need it to deliver the Services. All internal access is logged, audited, and reviewed regularly.
AWClub does not sell, rent, or trade your personal data to third parties for their marketing purposes — ever. Your information exists to serve you, not to generate revenue for others.
We collect only the personal data genuinely needed to operate your account, process payments, and meet our regulatory obligations. No unnecessary data collection, no data hoarding.
AWClub conducts regular internal data audits and privacy impact assessments to ensure that data processing practices remain lawful, proportionate, and aligned with this Policy.
In the unlikely event of a data breach that poses a risk to your rights, AWClub will notify affected Members promptly and in compliance with applicable data protection legislation.
Our Data Protection team is available around the clock. Whether you want to access your data, update your preferences, or simply understand how your information is used — we make it easy.
🔞 For players aged 21 and above only. Please gamble responsibly.